Subaru outlines safety measures in line with resumption of operations
MANILA: The dealerships of Motor Image Pilipinas Inc. (MIP), the sole distributor of Subaru vehicles in the country, reopen starting today, May 18, following enhanced safety protocols to guarantee the health and protection of its customers and employees. Other MIP branches in the National Capital Region (NCR) will resume operations beginning May 20.
Visitors, customers, and personnel need to wear face masks and are required to fill up health declaration forms upon visiting the service centers and showrooms. Moreover, there will be restrictions in terms of common areas and entry and exit points.
Checking of body temperatures will be strictly enforced for both employees and customers. Those who have body temperatures of 37.5°C and higher cannot enter the premises of the dealership as they need to seek immediate medical assistance. Employees will also be equipped with hand sanitizers and surgical masks.
Sanitation and cleanliness standards have also been improved. Washroom facilities, components and service areas, payment counters, customer lounges, and sales consultation rooms also need to be disinfected daily, specifically before the start and end of work shifts.
Subaru also established limitations on the number of customers in the showrooms at any given time. Markers have been set to enforce a one-meter physical distance. Bottled water or disposable cups will be used in serving refreshments to customers during this time.
Customers are also not allowed to wait at service centers as they only need to return to the dealerships once their vehicles are ready for pick-up. They have also been advised not to bring their children to the dealerships to ensure social distancing.
As for test drives, at least three people are permitted for every vehicle--- the security staff, sales consultant, and the customer.
MIP also launched the “At-Home Test Drive” last March, which is offered for customers who do not wish to visit the showrooms. Those who desire to test drive their preferred vehicles and experience the Subaru riding pleasure can do so even in the comfort of their homes. They only need to undergo online registration here or contact their nearest dealership for a meeting with a sales consultant.
All vehicles will be thoroughly disinfected before and after servicing and test drives. The gear knobs, door handles, center armrests, and other high-contact surfaces will be sufficiently sanitized.
In terms of aftersales services, customers are encouraged to set an appointment online or through phone calls before bringing their vehicles to the dealerships. Walk-ins are strictly not allowed. For transactions, cashless payment options are highly recommended.
MIP also encourages its customers to avail of its additional aftersales initiatives such as warranties and periodic service maintenance (PMS). A 60-day grace period will be provided for customers with expired vehicle warranty claims during the enhanced community quarantine (ECQ). This will be enforced upon validation under the Standard Warranty Guidelines of Subaru.
In terms of PMS, a grace period of 60 days or 2,000 km, whichever comes first, will be offered for customers who have missed or scheduled appointments during the ECQ. Customers can also go to the official website of Subaru for further assistance. Updates are also available on Facebook and Instagram (@subaruasia) accounts of the auto brand.
MIP also informs its customers regarding its schedule of operations, stated on the table below:
List of Dealerships
Region |
Dealership |
Address and Contact Number |
Schedule of Operations |
Date of Resumption of Operations |
NCR |
Subaru Alabang (Whitehorn Motors Inc.) |
Tierra Nueva, Alabang–Zapote Road, Cupang, Muntinlupa Tel: (02) 8-5197123 |
Mon - Sat (8:00 AM to 7:00 PM) Sun (9:00 AM to 5:00 PM) |
May 18 |
|
Subaru Global City (Motor Image Manila Inc.) |
Dusit D2 Hotel and Residences, McKinley Parkway, BGC Tel: (0917) 7049804 |
(Showroom): Mon - Sun (9:00 AM to 9:00 PM) |
May 20 |
|
Subaru Greenhills (Motor Image Manila Inc.) |
187 EDSA Greenhills, San Juan Tel: (02) 8-7278333 |
Mon - Sun (9:00 AM to 7:00 PM) |
May 20 |
|
Subaru Manila Bay (MI Manila Inc.) |
Lot 39 Block 2, Bradco Avenue, Aseana City, Paranaque Tel: (02) 8-8809898 |
Mon - Sun (9:00 AM to 7:00 PM) |
May 20 |
|
Subaru Pasig (MI Manila Inc.) |
E. Rodriguez Jr. corner Carlos Caparaz St., Brgy Ugong, Pasig Tel: (02) 8-8829788 |
Mon - Sun (9:00 AM to 7:00 PM) |
May 20 |
Luzon |
Subaru Cainta (LiCa Autogroup) |
KM22 Ortigas Highway Extension, Barangay Bend St, Cainta, Rizal Tel: (0915) 9582977 |
Mon - Sun (9:00 AM to 5:00 PM) |
May 20 |
|
Subaru Baguio (Grand Canyon Multi-holdings, Ltd.) |
GR Loy Bldg., Cam 7, Kennon Road, Baguio Tel: (074) 6611266 |
(Showroom): Mon - Sat (8:30 AM to 5:30 PM) |
May 18 |
|
Subaru Cam Sur (AutoMarken Inc.) |
Maharlika Highway, San Jose, Pili, Camarines Sur Tel: (054) 8817912 |
Mon - Sun (8:00 AM to 6:00 PM) |
May 4 |
|
Subaru Pangasinan (Grand Canyon Multiholdings, Ltd.) |
National Highway, Ambonao, Calasiao Pangasinan Tel: (075) 6154631 |
Mon - Sat (8:30 AM to 5:30 PM) |
May 18 |
|
Subaru Sta. Rosa (Monte Rosa Motors Inc.) |
Km. 49, Sta. Rosa- Tagaytay Road, Brgy. Pulong Sta. Cruz, Sta. Rosa, Laguna Tel: (049) 5303852 |
Mon - Sat (8:00 AM to 7:00 PM) Sun (9:00 AM to 5:00 PM) |
May 18 |
Visayas |
Subaru Bacolod (Ponce Automobile Corp.) |
Araneta Street, Singcang, Bacolod City, Negros Occidental Tel: (034) 4323838 |
Mon - Sat (8:30 AM to 5:30 PM) |
May 18 |
|
Subaru Cebu (AutoCentral Inc.) |
A.S. Fortuna St, Bakilid, Mandaue City, Cebu Tel: (032) 3459758 |
Mon - Sat (9:00 AM to 3:00 PM) |
June 1 |
|
Subaru Iloilo (Allwheel Automotive Inc.) |
MacArthur Drive, Tabuc Suba Jaro, Iloilo Tel: (033) 5036167 |
Mon - Sun (8:00 AM to 6:00 PM) |
May 18 |
Mindanao |
Subaru CDO (AutoCentral Inc.) |
Km 3, Kauswagan National Highway, Cagayan de Oro, Misamis Oriental Tel: (088) 8808888 |
Mon - Sat (8:00 AM to 5:00 PM) Sun (9:00 AM to 3:00 PM) |
May 4 |
|
Subaru Davao (Image Cars Davao Inc.) |
Km. 7 West Insular Village, Lanang, Davao City, Davao del Sur Tel: (082) 2331100 |
Mon - Sat (8:30 AM to 4:30 PM) |
May 18 |
|
Subaru Gen San (Image Automobiles General Santos Inc.) |
Lot 1-A-2, Bulaong Ave, Brgy., South Cotabato Tel: (083) 8771835 |
Mon - Sat (8:00 AM to 4:00 PM) |
May 4 |
Photos from Subaru
Also read: No EyeSight, no problem for base-model Subaru Forester, Subaru provides virtual test drive experience through EyeSight
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