Audi PH gives service team specialized training for ICE, hybrid, EV models

MANILA: Audi Philippines’ service team recently underwent a series of specialized training sessions to ensure that all members are fully equipped to handle its range of offerings — regardless of the powertrain.

Leading the sessions was Martin Whenlock, Manager of Product Support at the Audi Technical Service Center in Singapore.

In a statement, the Ingolstadt-headquartered marque’s arm in the country said that the coaching is part of its commitment to "maintain the highest standards of service and customer satisfaction."

The series of training sessions were focused to ensure that the technical staff is proficient in servicing all Audi models — which vary from internal combustion-, hybrid, or purely electric-powered.

Per Audi Philippines, the training covered several aspects.

First, the Importer Process Analysis and Workshop Processes were thoroughly evaluated and updated in line with the 2024 process analysis topics. The aforementioned portion ensures that the Service Department operates with utmost efficiency and effectiveness.

The training also placed importance on the Technical Service Processes for Importer Technical Staff and Workshop teams. The Process Coaching Workshop concentrated on Service Core Processes and included specialized instruction on the High Voltage Vehicle Reception and Fault Error process — which is a crucial area for electric vehicle (EV) maintenance.

Lastly, training also had a Technical Coaching Workshop that gave in-depth training on advanced diagnostic tools that would accurately diagnose and troubleshoot vehicle issues.

“Through this specialized training, Audi Philippines' Service team is even more equipped than ever to meet the needs of its customers. Whether servicing a traditional combustion engine or a fully electric powertrain, the team is prepared to deliver the highest level of expertise and care,” Audi Philippines guaranteed.

To schedule a service appointment, customers may contact Audi Philippines at 09178361379 or 09178431885.

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