HARI names Hyundai Commonwealth 2019 Dealer of the Year

MANILA: Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai vehicles in the country, recognized Hyundai Commonwealth Avenue of the San Juan Group as the 2019 Dealer of the Year in Passenger Cars (PC) at the first online HARI Dealer of the Year Awards (DOYA) 2020.

Hyundai Commonwealth Avenue (HCA), under the management of Atty. Anna Lyne P. San Juan-Ponferrada, took the lead among the network of 42 strong PC dealerships of the auto brand nationwide. It was able to top the standards of HARI in core areas such as parts operations, customer relations management, after sales, and sales.

This is the second Dealer of the Year Award for Hyundai Commonwealth as it was able to bring home the top award in 2012.

HARI President and CEO Maria Fe Perez-Agudo said, “The pandemic cannot stop us from giving honor and recognition where its rightfully due. The COVID-19 virus has turned mobility upside-down. Yet amid this topsy-turvy world, we faced our fears and joined forces like never before to create our own 'better normal' ecosystem.”

HCA President Atty. Anna Lyne P. San Juan-Ponferrada declared, “Thank you HARI for this recognition, from Ms. Fe, the executives, officers, and staff who have helped us along the way, all these years. Thank you. To our Hyundai Commonwealth family, this is your award! We are so blessed to have a competent, passionate and dedicated team. All your hard work has paid off. Thank you very much and job well done!”

She added, “To our chairman and matriarch, Boss Amang and Ma’am Baby, thank you for all the guidance, the support and trust that you have given us. We dedicate this to you. You are our inspiration and our driving force. We will not be here without you both.”

Agudo noted the optimistic response of the dealerships toward recovery and rebound during these challenging times. These include strong reinforcement for the implementation of the Hyundai Guidelines for Protection and Safety (GPS), a pioneer in the industry, to rapidly get the company back on track.

GPS is an extensive set of services and procedures intended to secure the well-being of stakeholders, restore consumer trust, and be able to regain customers in the new normal. It is supported by its two main programs in After Sales (ARMOR) and Sales (HOMEPage).

This year’s HARI DOYA revolved around the theme, “The Great RESET,” which is a reflection of the renewed motivation and strategies of HARI towards bringing #BetterJourneys to its valued customers.

After acknowledging the DOYA champs of 2019,  Agudo concluded, “RESET (for R-esilience, E-xecution, S-yngery, Customer E-xperience, T-enacity) has and will be our lifestyle and mindset for the months to come. As I always say, we can always be more and do more in the face of uncertainty… We don’t rest. We RESET with the hope that, once this darkness passes, we will emerge tall and strong and ready for  better journeys ahead.”

Hyundai Commonwealth was able to earn most of the major awards: the Measure-Up Performance (Best Improved Performance, Champion), Excellence in Sales and Parts Operations (Champion), and Excellence in Dealership Business Enterprise (Champion).

Below are the recipients of the major awards of the HARI DOYA 2020:

Excellence in Dealership Business Enterprise– Hyundai Commonwealth, Hyundai Southern Mindanao, and Hyundai Tarlac

Excellence in Sales Operations - Hyundai Commonwealth, Hyundai Las Piñas, Hyundai Bacolod

Excellence in After-Sales Operations -  Hyundai Cebu South; Hyundai Commonwealth Avenue; Hyundai Pampanga; Hyundai Cabanatuan City; Hyundai Baliwag, Bulacan; Hyundai Biñan, Laguna; Hyundai Pagsanjan, Laguna

Excellence in Parts Operations – Hyundai Commonwealth; Hyundai Southern Mindanao; Hyundai Dasmariñas, Cavite; Hyundai Baliwag Bulacan; Hyundai Biñan, Laguna; Hyundai Santiago City; Hyundai Pagsanjan, Laguna; Hyundai San Fernando, La Union

Excellence in Customer Relations Management Operations – Hyundai Cebu North; Hyundai Batangas City; Hyundai Lipa, Batangas; Hyundai San Fernando, La Union

Measure Up Performance Award – Hyundai Commonwealth

The Hyundai DOYA is the auto brand’s yearly recognition of dealerships in the Philippines that have demonstrated excellent performance in major business areas to consistently improve customer satisfaction and develop the Hyundai brand as a leader in the automotive sector of the country.

Photo from Hyundai

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