IPC notches ‘Triple Star’ in Isuzu Distributor & Dealer Aftersales Awards
MANILA: Isuzu Philippines Corporation (IPC) has won another “Triple Star” award in the recently concluded 2021 Isuzu Distributor & Dealer Aftersales Award. Since 2018, Isuzu Motors Limited, Japan (IML) has been granting this award to Isuzu distributors and dealers across the world for providing exceptional after-sales service, with awards ranging from Single to Triple Star (the latter being the highest honor).
KEY TAKEAWAYS
What does IPC consider as the key in achieving the Triple Star win?
IPC said the entire dealer network’s combined efforts and commitment to continuously enhance after-sales operations and technical skills in order to give the best customer experience may be ascribed to IPC’s back-to-back-to-back wins.How did Team Isuzu Philippines fare in the 2021 Isuzu World Technical Competition?
Out of 41 participating countries, Team Isuzu Philippines came in fourth place in the Commercial Vehicle Division Team Category. Leonido Gascon of Isuzu Davao also placed sixth among 83 Isuzu technicians from across the world in the Individual Technician Category.Despite the stricter guidelines this year, IPC received the highest award, earning a Triple Star award for the third year in a row. The entire dealer network’s combined efforts and commitment to continuously enhance its after-sales operations and technical skills in order to give the best customer experience are ascribed to the feat.
In a statement, IPC President Hajime Koso said, “We couldn’t be happier, receiving the Triple Star award for three consecutive years proves that Isuzu Philippines’ after-sales service is at par with the global standard. This is the fruit of our hard labor and the collaborative effort from our dealer network to provide the best after-sales service to our customers nationwide. With this award, we promise to continue on our commitment towards achieving utmost ‘customer success,’ not just by strengthening our after-sales activities but by continuing to provide competitive products and innovative customer experience with the support for our growing network.”
The award was presented at the 2021 Isuzu World Technical Competition virtual event, also known as the I-1 Grand Prix, where IPC also exhibited is technical prowess. Out of 41 participating countries, Team Isuzu Philippines, composed of IPC Training Department Head Coach Gian Cosico and technicians Harvey Jay Ragrag of Isuzu Isabela and Leonido Gascon of Isuzu Davao, came in fourth place in the Commercial Vehicle Division Team Category. Gascon also placed sixth among 83 Isuzu technicians from across the world in the Individual Technician Category.
“In order to support the operation of Isuzu vehicles all over the world, I-1 Grand-Prix will continue to evolve with the aim of raising service technical skills. Moreover, this is the fourth time for us to hold the Aftersales Award, and 51 subsidiaries coming from 49 countries have participated. The purpose of this award is to review the aftersales activities of each company and to lead to improvements. We will continue to hold this award and work to establish it,” IML Senior Executive Officer Yasuyuki Niijima stated.
To learn more about Isuzu Philippines’ commercial vehicles and after-sales services, log on to www.isuzuphil.com or contact any Isuzu dealership nationwide.
Photos from Isuzu Philippines Corporation
Also read: Isuzu D-Max named 'Best-in-Class Pickup Truck' at 17th C! Awards
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