Mercedes-Benz PH faces new normal with A+I plan

MANILA: The Auto Nation Group, exclusive distributor of Mercedes-Benz vehicles in the country, reopens its dealership network: the showrooms and service centers in Greenhills Edsa, Bonifacio Global City, Alabang, and Cebu.

Cognizant of the COVID-19 pandemic, and the care that must be taken to curb its spread, the company initiates what it calls the "Mercedes-Benz AI: Adapt + Innovate Program."

Adapt

In a release, Mercedes-Benz Philippines said that its "service processes have been adjusted to align with the national and local safety protocols. Additional precautionary measures are in place to protect the health and welfare of our clients and employees. These are strict adherence to physical distancing, mandatory wearing of protective equipment such as face masks and face shields."

Visitors and employees will undergo temperature screenings, while the facilities will be regularly sanitized. The company will see to the installation of safety reminders, including the practice of social distancing. 

Additionally, the company says that "antibody rapid testing will be conducted (for) all employees when the business opens."

Mercedes-Benz Philippines also commits to educate its people on prevention awareness, promotion of personal hygiene, and hand washing. Complying with government orders, the firm will promote working from home when possible, and will have only a maximum of half its workforce on site.

Vehicles on display, test drive units (before and after use), brand-new vehicles for turnover to clients, and cars for delivery after service will be disinfected and sanitized.

Innovate

Mercedes-Benz Philippines believes the "new normal" will necessitate the use of technology to provide customers with both convenience and safety in the conduct of business. "(The company) is strengthening its online presence and capabilities to bring a safer, more convenient, and more contactless customer experience. Additional contact channels and online payment options will be made available via our dealer partners."

Clients are encouraged to book their service appointments ahead via Facebook, and book reservations online as well. Virtual vehicle demonstrations and presentation using proprietary applications will be undertaken by sales executives to enable service to customers in the comforts of their homes.

A no-contact delivery and handover process has also been devised for safer transactions.

Photo from Mercedes-Benz

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