Shell bares station protocols, programs in the new normal

MANILA: Energy company Pilipinas Shell reveals new practices and programs in the age of the pandemic, consistent with its "world-class safety practices and protocols" already in place.

In a release, the company revealed that, for the safety of both customers and employees, health checks are conducted for staff and partner establishments before the start of every shift at the station. All staff, including those in the lube bay and Shell Select, have been trained on proper sanitization practices and COVID-19 prevention measures.

The practice of frequent and thorough handwashing has been imposed, with extra precautionary measures like alcohol-based sanitizers at the forecourt.

The use of personal protective equipment such as face masks has also been mandated, while other staff will wear face shields for added protection. Sanitizers are readily available, while wash areas have been set up in selected Shell stations to make handwashing accessible to both staff and customers.

Frequently touched surfaces and areas with high traffic, such as pumps, shop doors, payment terminals, and other common areas like customer restrooms are to be kept clean.

Shell Select, Shell Deli2go, and partner establishments within the site have similar protocols, in addition to food safety and handling  standards.

The use of contactless payments through GCash has been promoted in some 283 stations across the country.

“We want to make sure that our staff are safe, without compromising our service to our customers,” said Pilipinas Shell Vice President for Retail Randy Del Valle. “But we also appeal to our customers to observe the proper social distancing etiquette, so we can keep each other safe during GCQ.”

Shell is also doing its part to assist some communities still struggling with their basic needs because of the disruption that ECQ had caused.

"With the nationwide network of Shell stations, Shell Select partnered with local entrepreneurs to boost their livelihood by offering local and regional products in certain Shell Select stores. These offers are part of Shell’s efforts to be of service to its local community," said the company.

Shell GO+ gave 400 points to public utility vehicle drivers who are part of its "most active member base." The points can be used to buy Shell fuels or items from Select. To date, Shell has given a total of P3.2 million, with the efforts still ongoing to alleviate the effects of COVID-19 for drivers on the road.

In the coming weeks, the company rolls out two site-specific promos for these drivers, "Get Gas, Get Bigas," available in Shell stations outside of Metro Manila, gives a kilo of rice for either gas up of Shell FuelSave worth P2,000 or Shell V-Power worth P1,500. Shell customers can gas up and immediately claim their free kilo of rice by presenting a valid receipt.

Each purchase will still earn an SM Advantage Card and GO+ points for customers, who are encouraged to gas up at their preferred stations, as they will exchange their receipts to claim the rice from the same station until July 15.

Others availing a smaller amount of fuel and within Shell stations within the greater Manila area can also benefit from a promotion. For every P750 purchase of Shell FuelSave and P500 worth of Shell V-Power, customers can take home P20 worth of items.

Offers include discounts on Shell lubes or oil change packages, snacks at Shell Select, or items from Shell Shop. Customers can gas up and claim their respective discounts and P20 items until July 15.

For more information, visit Shell’s website, www.shell.com.ph.

Photos from Pilipinas Shell

Also read: Take care of each other, says Shell on Independence Day