MANILA: Move It has staged its first-ever passenger feedback forum as the company intensifies its safety commitment and program on the platform.

According to the homegrown motorcycle taxi service provider, the inaugural forum acted as a venue for the company to discuss pivotal topics, which included the expansion of skills training for riders, activation of advanced safety features, constant upgrading of safety gears, and the fortification of emergency response programs.

“Itong ating passenger forum ay isa sa ating mga initiatives upang mas mapaganda ang ating serbisyo at mas mapaigting ang ating mga hakbangin patungkol sa kaligtasan. Ating pinapahalagahan ang bawat komento, ideya at mungkahi ng mga komyuter na ating pinagsisilbihan sapagkat dahil sa mga ito, mas nakikita natin kung saang aspeto tayo dapat magsumikap pa at magtuon ng pansin. Marami man kaming nailunsad na programa patungkol sa kaligtasan at pagiging maasahan na platform ng Move It, alam namin na dapat walang tigil ang pagpapabuti ng platform. At sa tulong ng ating mga mahal na pasahero at rider, lalo nating masisiguro ang tagumpay nito (this passenger forum is one of our initiatives to improve our service and intensify our safety initiatives. We value every comment, idea and suggestion of the commuters we serve because because of them, we can better see which aspect we should work harder and focus on. Although we have launched many programs regarding the safety and reliability of the Move It platform, we know that the platform must be constantly improved. And with the help of our dear passengers and riders, we can further ensure its success),” Move It General Manager Wayne Jacinto said.

Move It’s first face-to-face passenger feedback forum works in line with the company’s existing in-app feedback mechanisms, like the post-ride rating system, activity tab, and report-an-issue feature. existing in-app feedback mechanisms, such as the post-ride rating system, activity tab, and report-an-issue feature.

Going forward, Move It will continue to engage more deeply with the communities it serves to offer a safer and more convenient motorcycle ride-hailing experience.

Photos from Move It

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