Omoda, Jaecoo PH launch 24/7 roadside service

MANILA: Twin Chinese marques Omoda and Jaecoo have rolled out a 24/7 roadside assistance (RSA) program in the Philippines. 

Per the local wing of the auto manufacturers, the said initiative will continue to strengthen its customer care and after-sales support. The brands’ roadside solution will be carried out by OJ Care, the dedicated after-sales service arm established by Omoda and Jaecoo Philippines to enhance customer experience. 

“The RSA Program forms part of Omoda and Jaecoo Philippines’ broader efforts to provide customers with a more comprehensive ownership experience as the company continues to expand its presence in the Philippine market,” the companies said. 

“Beyond its vehicle products and after-sales support, Omoda and Jaecoo Philippines continues to explore new dimensions of intelligent and connected mobility through technologies designed to enhance the customer experience… Together, these initiatives reflect the company’s broader approach to mobility—bringing together innovative vehicles, intelligent technologies, customer-focused services, and a growing after-sales support network,” it added. 

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24/7 roadside assistance 

Omoda and Jaecoo Philippines’ RSA program is designed to provide greater convenience and peace of mind. Eligible customers can expect the following support from the sister brands for the following roadside situations: 

Emergency towing assistance	Support in arranging towing when a vehicle becomes immobilized and requires transport to an authorized dealership.
Battery jump-start support	Assistance for vehicles experiencing a discharged battery and requiring a jump start.
Minor on-site technical support	Basic roadside assistance for minor vehicle concerns that may be addressed at the location.
Flat tire assistance	Support for customers experiencing a flat tire while on the road.
Emergency coordination with the nearest dealership	Assistance in coordinating with the nearest authorized Omoda and Jaecoo dealership for further inspection, repair, or technical support when necessary.

According to Omoda and Jaecoo Philippines, the said services are designed to provide added support during unexpected roadside situations, helping make the ownership experience more convenient and reassuring. 

Below are the areas covered by the program, as well as those which Omoda and Jaecoo Philippines deem to be excluded: 

Covered areas	Excluded areas (defined as security and safety risks, including but not limited to those in the list)
National Capital Region	Lanao del Norte (Except Iligan City) Lanao del Sur North Cotabato South Cotabato (Except General Santos City) Maguindanao Sultan Kudarat Sulu Tawi-Tawi Basilan Zamboanga del Norte Zamboanga del Sur (Except Zamboanga City) Zamboanga Sibugay Compostela Valley Catanduanes Masbate Samar (Island) Sarangani Batanes (Island) Romblon (Island) Marinduque Guimaras Camiguin Siquijor
Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province
Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan
Region II: Cagayan, Isabela, Nueva Viscaya and Quirino
Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga
Region IV-A: Cavite, Laguna, Batangas, Rizal, Quezon
Region IV-B: Occidental Mindoro, Oriental Mindoro, Palawan
Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon
Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental-(Bacolod)
Region VII: Tacloban City, Cebu, Bohol, Negros Oriental
Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City
Region XI: Davao del Norte, Davao Del Sur, Davao Oriental, Davao City
Region IXI: Region XII:  South Cotabato-(General Santos City)
Region XIII:  Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur

Coverage—Omoda and Jaecoo pointed out—is subject to the applicable program terms, service availability, location, and other conditions. 

Service hotline, covered models

For roadside emergencies and assistance, eligible customers may contact the Omoda and Jaecoo roadside assistance hotline at (02) 8876-1476, available 24 hours a day, seven days a week. 

Customers are encouraged to provide their vehicle details, current location, and a brief description of the concern to help facilitate the appropriate assistance. 

The said program will run until March 2027 and covers the following models: 

• Omoda C5 
• Omoda E5 
• Jaecoo J7 
• Jaecoo EJ6 
• Jaecoo J5 HEV 
• Jaecco J5 BEV 

Also read:

Omoda, Jaecoo highlight youth-oriented features of select models

Upcoming Omoda 4 to showcase capabilities of ‘Super AI Smart Cockpit’

Jaecoo PH says J6 met with ‘enthusiastic response’

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