Mazda PH issues preventive service call on fuel pump of select models

MANILA: Mazda Philippines, along with its network of dealerships across the country, has announced preventive service campaign that involves a fuel pump motor replacement for select models in its range.

The campaign involves a total of 1,838 Mazda units, which include the models below that are sold in the country:

MODEL	CHASSIS CODE	NUMBER OF UNITS COVERED
Mazda2	DJ / DL	735
Mazda3	BN	347
Mazda6	GJ	6
MX-5	ND	12
CX-5	KF	699
CX-9	TC	39

 

The models were  manufactured from 2017 to 2020 but, Mazda notes that none of the vehicles produced in 2020 are included in the service campaign.

Car owners under this initiative have received notifications as of October 20 to book them for service appointments.

The fuel pump motor is part of the fuel delivery module (FDM), which did will not be replaced. Nevertheless, the replacement of fuel pump motor is expected to take about 2.5 hours and is free of charge for customers. 

All Mazda dealer outlets nationwide have received notifications of the campaign last October 13, 2020, along with the complete vehicle identification number (VIN) list of vehicles that are part of the campaign.

The enforcement started immediately after the filing was completed at the Department of Trade and Industry (DTI) last October 20.

The needed replacement parts have been delivered and given to all Mazda dealer outlets. Dealerships have ongoing communications with the customers, as vehicles within the initiative are ensured to be served efficiently once they arrive.

Mazda customers are urged to communicate with their respective service dealerships to determine if their vehicle is part of the campaign. They need to give the VIN or chassis number as suggested in the OR/CR of the vehicle.

The Mazda Philippines official website also receives updates with the file that contains the list of VINs included in the preventive service campaign.

Mazda Philippines Customer Service Operation General Manager Ramid de Vera said, “Preventive service campaigns are undertaken when necessary to ensure the optimum operation of every Mazda vehicle sold in the country... We must always be transparent with our customers whenever their vehicles require such special attention. Their safety is our top priority, and that is why we are always quick to implement technical and performance requirements of Mazda Japan.”

Bermaz Auto Philippines, Inc. (Mazda Philippines) is the exclusive distributor of Mazda components and vehicles in the country. To date, Mazda has 19 3S dealerships strategically located across the country and in Metro Manila, namely, in Alabang, Makati, Quezon Avenue, Pasig, Greenhills, Tarlac, Cabanatuan, Dagupan, Pampanga, Pulilan, Sta. Rosa, Cavite, Iloilo, Cebu, Negros, General Santos, Butuan, Davao, and Cagayan de Oro (CDO).

Photos from Mazda

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