Isuzu PH launches calamity assistance program to customers

MANILA: Following the severity and frequency of natural disasters hitting the country, Isuzu Philippines Corporation (IPC) came up with its Calamity Assistance Program.

The comprehensive program is aimed at helping Isuzu vehicle owners recover from the impacts of various natural calamities, including typhoons, floods, volcanic eruptions, ashfalls, earthquakes, and landslides.

Under the aftersales initiative, owners of the brand’s products — be it for trucks or commercial vehicles — who have units have been damaged by natural calamities can receive 30-percent discounts on parts and repair services.

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According to Japanese marque’s arm in the country, the markdown is applied to the following:

• Engine parts and assemblies
• Transmission systems
• Drivetrain components
• Electrical parts (including bulbs and cluster meters)
• Electronic control modules (ECM/TCM)
• Collision-related body parts like panels and doors

While the program offers vast coverage for essential vehicle components, there are still some certain parts and services that are not under its scope, which were identified as non-critical accessories and electronic. They are:

Parts	Audio/DVD units LCD monitors Keyless entry systems Back sensors Alarms Batteries Parts purchased over the counter
Services	Towing Painting Detailing Washing Accessory installations and sublet repairs (machining, calibration, radiator servicing, and rewinding)

The newly-created thrust builds on the firm’s Typhoon Assistance Program that was introduced last year, which primarily supported customers affected by floods and typhoons.

Recognizing the need for broader coverage, IPC has expanded its assistance efforts to address a wider range of calamities, reinforcing its commitment to being Your Responsible Partner in times of crisis.

“In Isuzu, we understand that natural calamities can disrupt not only mobility but livelihoods,” IPC President Mikio Tsukui was quoted as saying. “Through this expanded Calamity Assistance Program, we aim to provide timely and practical support to our customers, helping them restore their vehicles and resume their daily lives with confidence. This is part of our ongoing commitment to be Your Responsible Partner and helping customers in times of need.”

The Calamity Assistance Program runs until December 31, 2025, and can be availed in any of the participating Isuzu dealerships nationwide. To ensure timely and efficient service, customers are urged to reach out to their nearest Isuzu dealer to book an appointment.

“More than just a service offering, the Calamity Assistance Program reflects IPC’s commitment to empathy, responsibility, and community support. It reinforces the company’s role as Your Responsible Partner, ensuring Isuzu customers are not alone during challenging times,” IPC concluded.

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