Honda Cars PH digitalizes aftermarket services

MANILA: Honda Cars Philippines Incorporated (HCPI) has made its aftersales services faster and more efficient through digitalization. 

Specifically, the car company’s service advisors are now equipped with an “Electronic Checksheet” (E-Checksheet) Mobile Service Tablet, which is touted as a “people-oriented method” to ease customers’ stress, and make certain in-dealership processes less tedious to deal with. 

Here is a list of inspection and vehicle aftermarket processes that were digitalized through the new E-Checksheet: 

• Vehicle Appearance
• Tire and Battery Condition
• Repair Order Creation and Processing
• Service Repair
• Total Quality Inspection

Per HCPI, the said tablet can be used by HCPI’s service advisors to collect data, such as photos and videos, as well as digital signatures from customers via email. 

The new digital tool likewise allows service inspectors to become more transparent, as repair jobs are all tracked and inspected by a separate technician through the E-Checksheet. Concerns, comments, and other recommended repairs are also documented, along with supporting photos (or videos). The aforementioned benefits clients, as it will help them make a more informed decision about whether to proceed with additional repairs before vehicle turnover. 

Last but not least, the E-Checksheet was also integrated with the Body Repair and Paint Estimation tool introduced by HCPI last year. 

According to Honda’s local arm, the usage of the new E-Checksheet not only serves to make aftersales services more efficient and hassle-free, but it also contributes to making its dealerships more environmentally friendly. The Mobile Service Tablet, which contains the E-Checksheet, is totally paperless after all. 

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