Toyota PH maintains reliable customer service amid the pandemic

MANILA: Toyota Motor Philippines (TMP) continues to provide fast and reliable service while prioritizing the safety of its customers and employees amid the COVID-19 pandemic. Aside from upgrading its digital platform, TMP has also enhanced its on-site operations to guarantee a safe environment to its customers and staff.

In May 2020, TMP launched MyToyota.ph, an online platform where customers can book appointments with their preferred dealer and even make special requests for specific car needs.

Toyota has also developed a virtual showroom where customers can check out the full details of their preferred model without having to leave their homes. The platform allows customers to inspect the interior and exterior of the vehicles with just one click. It also provides a 3D virtual tour with a 360-degree view of the showroom. Customers can visit the "showroom" anytime as it is open 24/7.

Yet TMP believes that the business of selling cars cannot be wholly "inanimate," that is why they keep the company keeps dealerships open to serve clients while strictly observing health and safety protocols. All Toyota dealerships require their customers and employees to wear face masks and face shields at all times and fill out a health declaration form through a QR code. They are also equipped with touch-free temperature scanners and alcohol dispensers.

In particular, Toyota Makati (TMI) General Manager Lee Junia said they have enforced a skeleton workforce and one-meter physical distancing policy for safety purposes. “It’s a whole new ballgame doing business in the new normal. I used to train the marketing professional to sit close to the customer to be able to engage or establish a relationship. That’s all out the door,” Junia shared. “Despite the new challenges, we remain fully committed to providing our customers quality service from sales to maintenance while staying safe.”

Junia encourages customers to book an appointment with TMI’S marketing professionals prior to visiting the dealership.

All vehicles including test drive models are disinfected and sanitized before the vehicles come in the dealership. Test drives are available on a by-appointment basis only. To observe proper social distancing, only one customer will be allowed to conduct the test drive accompanied by a single TMI staffer.

TMI offers various services on site, from vehicle purchase to vehicle maintenance. Customers can also send in their inquiries online through TMI’s social media pages.

Since the pandemic has caused financial challenges for some Filipinos, Toyota Financial Services Philippines offers various services that make car ownership as affordable as possible.

Junia said, “With Toyota’s various purchase programs such as low equity or low monthly payments depending on the kind of vehicle or payment method, people can acquire a car as easily as possible. We are able to create a package that will help customers especially during this time.”

Toyota also offers affordable maintenance schemes to ensure that the vehicles are in tip-top shape and good condition.

For a worry-free ownership, every purchase of any Toyota vehicle comes with a three-year or 100,000-km standard warranty, whichever comes first. TMP encourages car owners to follow the prescribed periodic maintenance schedule, usually every 5,000 km or three to four months, to ensure that the vehicle runs smoothly.

TMI has implemented a new practice for vehicle servicing. Customers can request a TMI technician to go their location to conduct the car service. The technicians are transported by a van or motorcycle with all the needed parts and tools. TMI sends a minimum of two technicians for retail clients, and at least three to four technicians for fleet accounts. Customers can also order parts online.

TMP stays true to its commitment in providing safe and personal mobility to its customers by going beyond the usual services that it offers. When the community quarantine was first implemented last year, TMI could not release a unit that was brought to the dealership for oil change due to the limited operational capacity. Since the client lives with three senior citizens, the TMI staff was worried that the vehicle might be needed for emergencies. A few days after the request for vehicle release was sent, Junia himself delivered the car to the client’s home.

Toyota dealerships are open from 7 a.m. to 5 p.m. for servicing, and from 8 a.m. to 5 p.m. for vehicle sales.

For more updates on TMP’s products, services, and dealer operations, follow the official social media pages: Toyota Motor Philippines on Facebook and Instagram, @ToyotaMotorPH on Twitter, and Toyota PH on Viber.

Photos from Toyota Motor Philippines

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